COVID-19 Update - November 2021 - We are open and dispatching via courier daily. Contactless pickup also available.

Shipping and Returns

Shipping

We use a combination of NZ Couriers and PostHaste for all NZ deliveries. 
A signature is required upon delivery, unless specified otherwise and we can not deliver to PO boxes. 

Returns  

You can return any product you have purchased from our website for exchange within 28 days of purchase. 

The product must be returned in its original condition, unopened, unused and with all manuals and instructions. Please also include your original order details.

Please bear in mind return delivery charges are the responsibility of the customer.


Delivery Times - New Zealand

Please note that due to high volumes currently being experienced in the courier networks, there are delays in most deliveries from the normal time frames. As a result, we cannot guarantee any delivery times.

The delays are expected to get worse and we encourage customers to place orders as early as possible to ensure they have the best chance of arriving before Christmas.

Normal Delivery Times

  • Auckland - usually overnight but  can be up to 2 business days and an additional 2 days for Rural Delivery.
  • North Island excluding Auckland - 2 business days and an additional 2 days for Rural Delivery
  • South Island - 2 business days and an additional 2 days for Rural Delivery.

If you require faster delivery than this please contact us or if Rural Delivery you can direct delivery to your closest non-RD address.

Please  note that during high volume times such as Christmas, courier delivery may be delayed and we cannot guarantee any delivery times.

 


Delivery Charges - New Zealand

Delivery Charges are based on weight, size and delivery to one of four regions; - Auckland, Waiheke / Great barrier, North Island excluding Auckland and South Island, with and without Rural Delivery

Product delivery charges, for each of the main regions are displayed when you add a product to your cart and / or when you proceed to checkout - simply choose the region your goods are being delivered to.

We are happy for you to collect your goods from our warehouse and not to incur these charges.  

Just contact us to arrange a suitable time before hand.

If you have any questions, don’t hesitate to get in touch.

Contact