Shipping and Returns

Shipping

We use a combination of NZ Couriers and PostHaste for all NZ deliveries. 
A signature is required upon delivery, unless specified otherwise and we can not deliver to PO boxes. 

Returns  

You can return any product you have purchased from our website for exchange within 28 days of purchase. 

The product must be returned in its original condition, unopened, unused and with all manuals and instructions. Please also include your original order details.

Please bear in mind return delivery charges are the responsibility of the customer.


Delivery Times - New Zealand

Normal Delivery Times

  • Auckland - usually overnight but  can be up to 2 business days and an additional 2 days for Rural Delivery.
  • North Island excluding Auckland - 2 business days and an additional 2 days for Rural Delivery
  • South Island - 2 business days and an additional 2 days for Rural Delivery.

If you require faster delivery than this please contact us or if Rural Delivery you can direct delivery to your closest non-RD address.
 


Delivery Charges - New Zealand

Delivery Charges are based on weight, size and delivery to one of four regions; - Auckland, Waiheke / Great barrier, North Island excluding Auckland and South Island, with and without Rural Delivery

Product delivery charges, for each of the main regions are displayed when you add a product to your cart and / or when you proceed to checkout - simply choose the region your goods are being delivered to.

The following is an indication of New Zealand delivery charges

 Note Waiheke and Great Barrier charges are as per the South island

  Auckland North Island excl. Auckland South Island 
Small accessories e.g. eyepieces $5 $5 $5
Most Binoculars, Microscopes, Night Vision products and larger accessories $5 $10 $15
Large Binoculars & small Telescopes  $10 $15 $20
Medium Sized Telescopes  $20  $25 $37.50 
Large Telescopes  $30 $55 $77.50
Very Large Telescopes  $35 $75 $100
Medium/Large Dobsonians  $40 $100 $145
Very Large Dobsonians  $45 $135  $165



We are happy for you to collect your goods from our warehouse and not to incur these charges.  

Just contact us to arrange a suitable time before hand.

If you have any questions, don’t hesitate to get in touch.

Contact